FAQ

What are the benefits of online donations and payments?

For donors:

1. Convenient - Give anytime from any device with an internet connection, and even choose to set up an automatic recurring gift account for regular donations. 
2. Easy - Never be directed to a separate site or submit multiple forms.
3. Effective - Electronic communication confirms all gifts, and recurring gift accounts keep donation records. 

For parishes:

1. Efficient - Electronic reporting tracks all gift transactions (from submission to receival) and saves hours of bookkeeping. Gifts are quickly deposited for parish use. 
2. Dynamic - Increases ways to promote and receive gifts for needs beyond regular office hours and geographical borders.

How do I give contributions or tithe?

Visit give.saintbernardcc.org/donate for online donation and payment information. Simply complete the short form on the parish website. You’ll need a current email address and checking account or credit card number. 

If you choose to make a recurring gift, you will immediately receive an email to create a donor account you can use to schedule and track automatic giving.   

When are my gifts automatically taken from my account?

One-time gifts are immediately processed and the transaction should on your bank/credit card statement within a few days. 

If you chose to make a recurring gift, your first donation will process immediately. Then, you will receive an email to create an online donor account. Your account allows you to choose the frequency of your gifts as well as a date on which the funds will be automatically withdrawn from a checking account or charged to a credit card. You can also pause or cancel a recurring gift at any time.

Do I receive confirmation or record of my giving?

In order to make an online donation or payment, you must provide a current email address. After submitting your gift, you will receive an email confirmation to the address provided. 

If you selected to give a recurring gift, you will receive notification about your gift as well as information to set up your online donor account for future gift scheduling. Records of all recurring gifts are also tracked within your donor account.

What if my bank account or credit card information changes?

Upon submitting a one-time gift, all information provided will be verified in order for the gift to process. 

If a donor has a recurring gift, they will be able to log into their online donor account to make any necessary changes or updates to banking account, credit card, and contact information. Donor accounts also allow donors to update any details to their gifts including pausing or cancelling a scheduled gift.

Is it safe? Are there risks?

The online donations and payments system meets the same security standards as online banking. Plus, your online gifts cannot be lost or stolen. So as long as you are using a secure internet connection, online gifts can have fewer risks than carrying cash and checks. And there is instant tracking and recording of all transactions.

What if I try an online donor account but do not wish to continue using it?

Recurring gift accounts can be set up or cancelled at anytime. In addition, an individual recurring gift can be paused or cancelled completely. If you attempt to cancel a gift after it has begun processing, you will need to contact your parish bookkeeper for a refund.

What will happen to my weekly envelopes if I give online?

You will still receive your supply of weekly and special collection envelopes. This allows you to still see what collections are coming. If you no longer wish to receive envelopes, please contact the office by phone or email. 

How will I know my recurring gifts are being received?

Your online donor account tracks all your recurring gifts. To learn more about the status of a recurring transaction, log in to your online donor account at give.saintbernardcc.org/payments.

Additional Questions? Please contact the office by phone or email.